Frequently Asked Questions (FAQ)
Find answers to the most common questions about our products and services.
Products & Materials
Our blankets are made from natural fibers such as alpaca and sheep wool, combined with recycled materials for extra softness and durability.
Yes, alpaca wool is hypoallergenic and softer than traditional wool, making it ideal for sensitive skin.
SHIPPING & RETURNS
We offer a 30-day return and satisfaction guarantee policy. If you are not completely satisfied, you can request an exchange or refund for any full-priced item or those with up to a 25% discount. Items with a discount greater than 25% are final sale.
To process a return, please complete our Customer Return Request Form and send your unused blanket in its original packaging. Returns must be postmarked within 60 days of purchase. Refunds may take up to 2 weeks to appear in your account. Unfortunately, we do not cover return shipping costs for international orders at this time.
We want you to be completely satisfied with your blanket, which is why we offer free exchanges within 30 days of purchase, as long as the item is unused and in its original packaging.
To request an exchange, simply send us an email at xxxxxxxxxxx with the following information:
- Order number
- Item you wish to exchange
- Item you would like to receive in exchange
Once we receive the original item, we will send you the new one.
Unfortunately, we are unable to cover return shipping costs for international exchanges at this time.
U.S.: We offer free ground shipping on all orders to all U.S. states. Expedited shipping through USPS is available for an additional fee, which will be calculated at checkout.
International: We ship internationally to most countries. Shipping times and rates vary and will be displayed at checkout. VAT charges may apply in certain countries. Currently, we do not offer expedited shipping for international orders.
Care & Maintenance
We recommend hand washing with cold water and mild detergent. If using a washing machine, select a delicate cycle and place the blanket in a mesh bag.
No, it's best to air dry it flat in the shade to maintain its softness and original colors.
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